She watched Flight 175 ram the north tower of the World Trade Center and, like most TV viewers, sat stunned. Minutes later, the smoldering south tower collapsed. Then word came that Flight 77 had struck the Pentagon. Then the north tower crumbled. In Pennsylvania, dust settled around the crater left by Flight 93.
Jeannie Ammermann said the tragic events of September 11, 2001, changed her life forever. The next day, fidgety, she sat at her desk at a real estate office in Naples, Florida, and jotted down ideas of what she could do for the victims’ families.